Select Problem Type

If you experience an error, please tell us what kind of problem it is. This allows us to better help you and ensures we are directing your issue where it needs to go. There are a few types of problems you may have:

Technical Issue

It is seriously so frustrating when you are in the middle of a game and then technical things start popping up. The game may have frozen up, or you are having some lag in the server. I recall an evening when I was playing my preferred slot game, and it would not load properly. It was such a bummer! Please be more specific when describing technical problems—include, for example, error messages or any other notifications and details of what you were trying to do at the time and on which device/browser. That information helps our tech team identify and fix the problem quickly.

Account Problems

Account problems might be anything from trouble signing in to issues with account settings. My friend Jake was not able to log in as he forgot his password last week. He freaked out, but contacted support and they reset it in just a couple of minutes. When reporting an account issue, include as much info about the problem you are experiencing: username, specifics on what happens, and error messages. We will be able to resolve the issue faster if you provide more info.

Payment Discrepancies

Payment discrepancies, in particular, can be a scary thought. We know how important it is to solve those issues where a deposit has not been credited or one knows that the crypto withdrawal should be cleared in seconds but takes longer than expected. In the past, for example, Emily realized on one occasion that her deposit did not appear in her balance. Within hours of it happening, she reported the matter, and the support team had fixed this straight away. If you are reporting payment problems, please provide such details as transaction IDs (TXIDs), amounts, and dates so that we can follow up and resolve the issue efficiently.

Security Alerts

We take security very seriously. If you see any dubious activities in your account like transactions that were not authorized and changes to the details of your account, it is imperative for you to report them straight away. A few weeks ago, I got an email that someone was trying to log in from a new device and it may have been me. I immediately reached out to support, and they helped lock my account down and change the password. When reporting an issue, please provide enough information on the activity in question and any other details which will help us secure your account.

Your quick and detailed reporting allows us to keep Betinin Casino safe for everyone. Thank you for your cooperation and reach out to us at any time should an issue arise.